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Getting Support for CpmFetch :: CpmFetch

I only provide support for CpmFetch. I do not support HTML, PHP or CSS. Unless your problem is related to CpmFetch directly you are best checking elsewhere. Below is a list of sites I can recommend for basic help in these areas.

How to get premium help

It is of great importance that you understand that no one gets paid to help you. As such, it is in your best interest to make it as easy as possible for people to help you. Be as complete as you can in your post.

  • The copy / paste the EXACT error message
  • Version of Coppermine you are using
  • Version of CpmFetch you are using
  • A link to your website / gallery
  • A link to an example of the problem
  • How computer savvy you are
  • What kind of web server (if known)
  • The code you are using

Include anything that makes your situation unique. Believe it or not, we do test the software - so when it breaks, sometimes it is because you are doing something we did not forsee (not bad, just not thought of). These are most important to include: Bridiging, Different domains (gallery on one, CpmFetch on another), Modifications to cpg, etc. When in doubt include it.

Your support options
CpmFetch has these options available if you have problems installing, running or customizing CpmFetch. I recommend trying them in this order:

  1. On-line documentation
  2. Frequently Asked Questions page
  3. Search Engines
  4. CpmFetch forum on Coppermine-Gallery.net
  5. Direct email support (LIMITED)
  6. Hire me

On-line documentation
I have spent a lot of my free time developing the documentation. I have made it as easy to understand as I can. You will have to understand that I will be irritated if you ask a question or seek support for something that I have already written about. If you do not understand the documenation you should mention that in your post.

Frequently Asked Questions
I've listed some common questions and answers on the FAQ page. These tend to be broad in scope and may not help you much. But it should also be a quick check to see if your question is listed there.

Search Engines
Search engines today index everything from web pages to forums and mailing lists. A quick check into your favorite search engine can get you answers to problems you are having immediately.

The CpmFetch sub board at Coppermine-Gallery.net
This is the main interactive support tool for CpmFetch. Before posting please read the following posts from the forum. They will help you get along nicely in the community and will help us solve your problems faster:

Direct email support - READ THIS CAREFULLY
I check the forums generally a few times a day. You should never need to contact me directly, and it is frowned upon. Emails sent to me directly will be deleted without response except in the following circumstances:

  • You need to bring a security related problem to my attention.
  • You would like to hire me to implement CpmFetch.
  • You are submitting a site for the “Example sites” page.
  • I have asked you to.
To contact me, fill out the contact form.

Hire Me
If you just don't want to deal with it, and just want it to work - consider contracting me to install and configure it on your web site. I price depending on what you need done - but generally it comes to about the same as buying me a beer and a pizza. More information on this can be found on my hire me page - but I would add that all money I have made to date on CpmFetch installs has been re-donated to different open source projects and non-profits.

Where to look for help with non CpmFetch issues

I only provide support for CpmFetch. I do not support HTML, PHP or CSS. Unless your problem is related to CpmFetch directly, try some of these sites for help: